Legal

Terms of Service

Last updated: October 4, 2026

These terms govern your use of CASI IT Solutions Inc.'s ("CASI," "we," "us," or "our") repair services, our website, and our business software. By using our services, you agree to these terms. If you don't agree, please don't use our services.

1. Our services

CASI IT Solutions Inc. provides:

  • Device repair — in-home and drop-off repair, data recovery, virus/malware removal, networking and Wi-Fi setup, and smart home installation.
  • Business software — an online system that repair shops and other businesses use for repair tracking, invoicing and estimates, inventory, appointment booking, staff time tracking, and a messaging inbox that brings customer conversations from Facebook Messenger, Instagram, website chat and email into one place. It can connect to services such as QuickBooks Online, Clover, Google and Microsoft.

2. Accounts

If you create an account with us, you're responsible for keeping your login credentials secure and for all activity under your account. Let us know right away at hello@casi-it.com if you think your account has been compromised. You must provide accurate information when creating an account.

3. Repair services

  • Quotes and pricing. Prices on our pricing page are starting estimates. We'll always confirm the final cost with you before beginning work, and we won't exceed a quote you've agreed to without checking with you first.
  • Back up your data first. Repairs sometimes carry a risk of data loss. We take reasonable care, but you're responsible for backing up your data before any service, and we're not liable for data loss except where caused by our negligence.
  • Pre-existing conditions. We're not responsible for issues unrelated to the repair we performed, or for conditions that existed before you brought the device to us.
  • Unclaimed devices. Devices left with us for an extended period without contact from the owner may be handled according to our unclaimed-property policy, which we'll provide at drop-off.

4. Business software — additional terms for business customers

  • You're responsible for the information you put into the software about your own customers, and for having their consent where the law requires it (for example, before texting them).
  • You're responsible for how your business uses the software to communicate with your own customers, including complying with applicable law (including Canada's Anti-Spam Legislation, where it applies to you).
  • You're responsible for the accuracy of any automated-reply configuration you set up (pricing, hours, policies) — we're not responsible for a reply the software sends based on information you provided.
  • Connecting a Facebook Page, Instagram account, QuickBooks company, Clover account, Google or Microsoft account, or other third-party service also means you agree to that service's own terms.
  • You can disconnect a connected account, or request deletion of data associated with it, at any time.

5. Payments

Card payments made through our software are processed by Clover. Card details go directly to Clover and are never stored by us. Refunds are handled by the business you paid.

6. Text messages

If you agree to receive texts from a business that uses our software, you'll get messages about your own appointments, repairs, estimates, invoices and service reminders. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help, or email hello@casi-it.com. Carriers aren't liable for delayed or undelivered messages. See our Privacy Policy for how we handle your number.

7. Acceptable use

You agree not to:

  • Use our services for anything unlawful, fraudulent, or abusive
  • Attempt to gain unauthorized access to our systems or another user's account
  • Interfere with or disrupt the operation of our services
  • Use the software to send unsolicited bulk or spam messages

8. Intellectual property

Our website, software, and branding are owned by CASI IT Solutions Inc. Nothing in these terms transfers ownership of that to you. You retain ownership of the content and data you provide to us.

9. Disclaimer of warranties

Our services are provided "as is." While we work to provide reliable, high-quality service, we don't guarantee that our services will be uninterrupted, error-free, or that any repair will resolve every issue with a device.

10. Limitation of liability

To the extent permitted by law, CASI IT Solutions Inc. is not liable for indirect, incidental, or consequential damages arising from your use of our services. Our total liability for any claim is limited to the amount you paid us for the service giving rise to the claim.

11. Termination

You can stop using our services and close your account at any time. We may suspend or terminate access to our services if these terms are violated, or to protect the security of our systems or other users.

12. Changes to these terms

We may update these terms as our services change. We'll post the updated version here with a new "last updated" date. Continued use of our services after a change means you accept the updated terms.

13. Governing law

These terms are governed by the laws of Alberta, Canada, without regard to conflict of law principles.

14. Contact us

CASI IT Solutions Inc.
102 Kirpatrick Link
Leduc, AB  T9E 0W2
Canada
hello@casi-it.com