Legal
Data Deletion Instructions
Last updated: October 4, 2026
You can ask CASI IT Solutions Inc. to delete the information we hold about you at any time. This page explains how, including for information we received from Facebook and Instagram. For what we collect and why, see our Privacy Policy.
If you connected a Facebook Page or Instagram account to our software
- On Facebook, open Settings & privacy → Settings → Apps and websites (for a Page, also check Business integrations).
- Find our app and select Remove. This disconnects your Page and Instagram account from our software straight away.
- To have your data deleted as well, choose Send request when Facebook offers to delete the data the app holds (or find the app under Removed and send the request from there).
Facebook then sends us a deletion request. We permanently delete the access tokens and your Facebook account ID that we stored when you connected, and Facebook shows you a confirmation code with a link to check the status of your request. The customer conversations in your business's inbox belong to your business; to have those deleted too, email us as described below.
If you messaged a business that uses our software
Email hello@casi-it.com with the subject "Data deletion request". Include your name as it appears on Facebook or Instagram (or the email address you used on a business's website chat or contact form) and the name of the business you messaged. We'll confirm who you are, delete your messages and contact record, and email you when it's done, within 30 days.
Any other information
If you have an account with us or a business that uses our software (for example, for a repair or an appointment), email hello@casi-it.com and tell us what you'd like deleted. Some records, such as invoices, may have to be kept for a period the law requires; we'll tell you if that applies and delete them once it ends.
Contact us
Attention: Privacy Officer
CASI IT Solutions Inc.102 Kirpatrick Link
Leduc, AB T9E 0W2
Canada
hello@casi-it.com